Office Address

B-25 first floor, Block B, Sector 1,
Noida, Uttar Pradesh 201301

Phone Number

+91-9958040595

Email Address

contacts@turtltech.com

info@turtltech.com

Grievance Redressal Portal

Turtl Cyber Security Industry And Development Pvt. Ltd ("TurtlTech") is committed to delivering exceptional software solutions and transparent governance. Use this portal to escalate unresolved service concerns or report operational grievances.

Our Commitment & Scope

We believe in transparent, time-bound resolution of all client and partner concerns. This mechanism applies to deliverables regarding custom software development, D2C e-commerce platforms, technical architecture, and service level agreements (SLAs).

Before raising a formal grievance, we recommend reaching out to your designated Project Manager or standard customer support channel for rapid resolution.

Escalation Matrix

To ensure systematic resolution, our redressal mechanism follows a structured tier system:

  1. Level 1 (Project Helpdesk): Raise a ticket via standard support email (`info@turtltech.com`). Standard acknowledgment within 24 business hours.
  2. Level 2 (Grievance Officer): If a ticket remains unresolved after 7 business days, or involves severe operational disputes, submit a formal grievance using the portal on this page.
  3. Resolution Timeline: As per company policy and IT regulatory frameworks, formal grievances are acknowledged within 48 hours and resolved within 15 working days.

Designated Grievance Officer

In accordance with the Information Technology Act, 2023 and the rules made thereunder, the contact details of the Grievance Officer for Turtl Cyber Security Industry And Development Pvt. Ltd are provided below:

Name: Rohit Kumar

Company: Turtl Cyber Security Industry And Development Pvt. Ltd

Address: B-25 First Floor, Block B,
Sector 1, Noida, Uttar Pradesh 201301, India

Email: turtltechweb@gmail.com

Phone: +91-9958040595

Hours: Mon - Fri (09:30 AM - 06:30 PM IST)

Raise a Formal Grievance

Please fill out the details below. Our redressal team will review your submission and generate a ticket tracking ID.

By submitting this form, you acknowledge that your details will be processed by TurtlTech's compliance team in accordance with our Privacy Policy and applicable data protection laws.